- -- Send and recieve SMS from your CRM directly
- -- Converting contacts into contracts. Improved marketing through Bulk SMS
- -- Higher convertion rates communication through Single SMS or Scheduled SMS
- -- SMS Templates
- -- A road map to help you meet future business needs
- -- Metrics to help you manage your business
- -- Route calls to your teams even when are working from home
- -- Make it easy for your agents, sales reps to make sales calls to prospective customers
- -- Automated dialers, integrations with CRMs, etc. make it a productive experience for your sales teams.
- -- Make and recieve calls through CRM
- -- Review the call recordings in Exotel Dashboard within CRM
- -- Identify the connected and not connected calls
- -- Be in constant touch with your prospects and customers
- -- Track, manage and build call flows using Exotel with our drag-drop builder
- -- Create support tickets directly from the received call details list
- -- Set up a support line for customer support requests
- -- Create a welcome message for incoming calls on the support line
- -- Setup assignment rules for the call routing like round robin, least loaded agent assignment etc.,
- -- Build a personalised calling experience for your customers.
- -- multi-level IVR, call recording, call routing, call analytics, etc.
- -- No infrastructure needed.
- -- Put your customers first. Safeguard their identity, make customer privacy a priority with this easy-to-implement solution using virtual numbers. ( Phone number masking )
Features in Exotel CTI
- -- Click to Call
- -- IVR
- -- Virtual Receptionist
- -- Auto Dialers
- -- Automatic Call Distributor
- -- Toll-free Number
- -- Virtual phone numbers
- -- Hosted PBX
- -- Call API
- -- OTP Service
- -- DID Number
- -- Cloud phone system
- -- Voice Broadcasting
- -- Call recording software
- -- Business phone system
- -- Virtual call center solution
- -- Call management software
Product Demo, WhatsApp vtiger CRM Integration Demo
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Testimonials What our Customers say about Rixyncs
Lynn Drake (Operations Manager, Palo Alto Library)Ramesh and I first spoke by Skype and he carefully listened to our software problems that we need to solve to make the Salesforce software effective. Ramesh is a good listener and understood our problem. He carefully repeated the issues I had then went off with his team to develop some new code. When we met again, we tested the software in it the SF sandbox. Since it worked very well, we were able to transfer it to our main database without any problems. The new software features were able to accurately track our donations in an organized fashion that has made our campaign successful for all the users (our Board of Directors).
Bhupinder Singh (Quest Software India)Very responsive support, excellent communication, great understanding of customer needs, Keep up the good work.
Brickwork IndiaIt was a pleasure working with Rixyncs on Salesforce customization. Rixyncs was very responsive and supporting during the customization process and has given excellent after-sales service
Reza Khan, President & CEO (Hospitality Resource Center, Los Angeles, CA, USA)I am delighted to confirm that Rixyncs Company out of India has provided us with a complete software development. Even though it was a complicated project they have done an outstanding job. This price was right and delivery was satisfactory as well. We are pleased with their performance and I would not hesitate to recommend them to anyone who is need of an offshore software development.
Prasanth,CEO (Kalkitech)We are happy with the suggestions given and implementation done by Rixyncs
Rakesh Yadav, CTO (EBusiness Ware)We are extremely happy with the implementation done by Rixyncs. Charles was able to grasp things quickly and help us.
Rakesh Chaurasia (IPass)We are happy with the services provided by Rixyncs.
Angie Alfred (Tyco Electronics)We are happy with the services provided by Rixyncs
Viji Shankar (Adecco India)We are extremely happy with the services provided by Rixyncs
John Solomon (SOS Online Backup)We are happy with the services provided by Rixyncs
Rakesh Panchal, CEO (Cybervox)Mr Ramesh who took us through a 3 day training session was very Co-operative, smart. He could understand our problems and objective and guided us accordingly. He also knew the workarounds of the salesforce system Apart from knowing salesforce.com he also knew the logic/challenges of real world and knowledge of implementing the same in salesforce. After this training session we have explored many things we thought never exist, We have corrected our flow. I would surely recommend a training session from Mr Ramesh
Dr Samit Bisen (Watermelon Health Care)The three things I liked about Rix Team:
1. Allocation of dedicated resource
2. Prompt addressing of issues
3. Clear communication.
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