The 'Where You Want To Be In Customer Relationship -Growth Seminar' will give you some fast insights into how you could grow your business by growing your relationship with customers. This seminar promises to provide a vision of what it means to be great in keeping your relationship strong with customers.
Leaders of Sales/Marketing/Customer-support apply the 12 Best Practices to overcome tough challenges.
Meet your CRM Expert- P Ramesh Chander
Ramesh is an author of the book Three Pillars of Customer Relationship. He is also a witty and charming engineer, graduated from KREC Surathkal, in Electrical & Electronic Engineering and now enjoys the status as a Notable Alumni. After his graduation, started his career as an officer,Hindustan Petroleum Corporation Limited (HPCL), Mahadevapura in 1998.
He believes that people are empowered to take correct decisions when they are equipped with the right information and authentic data. In this line, Ramesh has authored the Signature Programme called “Where You Want To Be In Customer Relationship” which has become a great success in India and Dubai. He is often invited as keynote speaker in Annual Sales meets.
As the head of his company established a decade ago in Marathahalli, Bangalore, he has led it from a no-base to around 207 plus clients, across the globe. Its customers are spread in countries like India, Malaysia, Dubai, Germany, USA and Australia etc. His leadership team comprise of Mr Deep, Mr Rangarajan and the chief mentor, Mr Sridhar Alampalli.
The Signature programme is an amalgamation of information gathered by interviewing 60 plus global CEO’s and Rixyncs experience in making 207 customer successful on CRM. It’s a Global Material in your local place.
Interview with Mr. Narayana Murthy, Founder - Infosys
The participants will learn :
- Why it is important to look at customers on long term than short transactions
- What are the questions to ask yourself while losing a customer
- Attract the right customer and right business
- To be a magnet where leads come chasing you
- Determine your primary objective in customer experience and service
- To convert an annoyed customer into a delighted reference
- To use customer information for customers benefit
- Use the Best Practices in your CRM Application
- Examples, case studies, relevant life time story of selected 65 Global CEO
- Review customer information that cannot be ignored
- Importance of a mentor while building customer relationships
* The same seminar is zipped to 90 minute for keynotes.
* Extended to a full day for an onsite programme
|Program Timeline||Core Competencies|
|Hour 1||Foundation of Customer Relationship|
|Hour 2||Best Practices 1-4 [Gain/Lose Relationship, Customer Experience, Team, Leadership]|
|Hour 3||Best Practices 5-8 [Multi-Channel Interaction, Customer Service, Problem, Feedback]|
|Hour 4||Best Practices 8-12 [Communication, Mentor, Review, Home/Office]|
CRM Seminar - At Malaysia
Testimonials What our Customers say about Rixyncs
Lynn Drake (Operations Manager, Palo Alto Library)Ramesh and I first spoke by Skype and he carefully listened to our software problems that we need to solve to make the Salesforce software effective. Ramesh is a good listener and understood our problem. He carefully repeated the issues I had then went off with his team to develop some new code. When we met again, we tested the software in it the SF sandbox. Since it worked very well, we were able to transfer it to our main database without any problems. The new software features were able to accurately track our donations in an organized fashion that has made our campaign successful for all the users (our Board of Directors).
Bhupinder Singh (Quest Software India)Very responsive support, excellent communication, great understanding of customer needs, Keep up the good work.
Brickwork IndiaIt was a pleasure working with Rixyncs on Salesforce customization. Rixyncs was very responsive and supporting during the customization process and has given excellent after-sales service
Reza Khan, President & CEO (Hospitality Resource Center, Los Angeles, CA, USA)I am delighted to confirm that Rixyncs Company out of India has provided us with a complete software development. Even though it was a complicated project they have done an outstanding job. This price was right and delivery was satisfactory as well. We are pleased with their performance and I would not hesitate to recommend them to anyone who is need of an offshore software development.
Prasanth,CEO (Kalkitech)We are happy with the suggestions given and implementation done by Rixyncs
Rakesh Yadav, CTO (EBusiness Ware)We are extremely happy with the implementation done by Rixyncs. Charles was able to grasp things quickly and help us.
Rakesh Chaurasia (IPass)We are happy with the services provided by Rixyncs.
Angie Alfred (Tyco Electronics)We are happy with the services provided by Rixyncs
Viji Shankar (Adecco India)We are extremely happy with the services provided by Rixyncs
John Solomon (SOS Online Backup)We are happy with the services provided by Rixyncs
Rakesh Panchal, CEO (Cybervox)Mr Ramesh who took us through a 3 day training session was very Co-operative, smart. He could understand our problems and objective and guided us accordingly. He also knew the workarounds of the salesforce system Apart from knowing salesforce.com he also knew the logic/challenges of real world and knowledge of implementing the same in salesforce. After this training session we have explored many things we thought never exist, We have corrected our flow. I would surely recommend a training session from Mr Ramesh
Dr Samit Bisen (Watermelon Health Care)The three things I liked about Rix Team:
1. Allocation of dedicated resource
2. Prompt addressing of issues
3. Clear communication.
get in touch What CRM (Sales, Service, Marketing) Challenge can we help you with today ?